Privacy Policy for ProAI, Inc.

Last updated: August 30, 2024

Welcome to ProAI, provided by ProAI.co ("We", "Us" or "ProAI"). This privacy policy ("Privacy Policy") applies to your use of our website, services, products, and applications (collectively, the "Services").

This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our Services. Please read it carefully. By using our Services, you consent to the collection, use, and disclosure of your personal information as described in this Privacy Policy.

• Information We Collect

  We collect several types of information for various purposes to provide and improve our Service to you:

  Personal Data: While using our Services, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you ("Personal Data"). Personal Data may include, but is not limited to, your email address, name, phone number, postal address, etc.

  Usage Data: We may also collect information about how the Services are accessed and used ("Usage Data"). This Usage Data may include information such as your computer's IP address, browser type, browser version, the pages of our Services that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers, and other diagnostic data.

  Cookies Data: Like many websites, we use "cookies" to collect information. Cookies are small pieces of data stored on your device (computer or mobile device). You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.

• How We Use Your Information

  We use the collected information for various purposes:

  1. To provide and maintain our Services.
  2. To notify you about changes to our Services.
  3. To allow you to participate in interactive features of our Services when you choose to do so.
  4. To provide customer care and support.
  5. To provide analysis or valuable information so that we can improve our Services.
  6. To monitor the usage of our Services.
  7. To detect, prevent and address technical issues.

• How We Protect Your Information

  We take the security and privacy of your information seriously. To ensure the safety of your data:

  1. Third-Party Certifications: We are ISO 27701 and ISO 27001 certified by an independent third-party firm, demonstrating our commitment to information security management.
  2. GDPR Compliance: Our practices are compliant with the General Data Protection Regulation (GDPR), ensuring strong data protection standards for our users.
  3. Secure Data Storage and Processing: We use Microsoft Azure for data storage and Google Cloud for data processing, both industry-leading platforms with robust security measures.
  4. Content Delivery: We utilize Cloudflare CDN to distribute content, which provides additional layers of security and performance optimization.
  5. User Authentication: Customer login information is securely managed through Auth0, a trusted identity and access management platform.
  6. AI Processing: When using AI capabilities, we interact with APIs from Claude, Perplexity, Groq, and OpenAI. It's important to note that API usage data is not used to train these AI models.
  7. Data Separation: ProAI does not train on customer information, and we do not store any customer information on our own servers.

• Disclosure of Your Information

  We will not share your personal information except in the circumstances described below:

  1. Service Providers: We may employ third-party companies and individuals to facilitate our Services ("Service Providers"), to provide the Service on our behalf, to perform Service-related services or to assist us in analyzing how our Service is used. These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
  2. Legal Requirements: We may disclose your Personal Data in the good faith belief that such action is necessary to comply with a legal obligation, to protect and defend our rights or property, to prevent or investigate possible wrongdoing in connection with the Services, to protect the personal safety of users of the Services or the public, or to protect against legal liability.

• Security of Data

  The security of your data is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.

• Changes to this Privacy Policy

  We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes.

• Contact Us

  If you have any questions about this Privacy Policy, please contact us:

  By visiting this page on our website: proai.co or contacting us a [email protected]

  Remember, by using our Services, you agree to the practices described in this Privacy Policy.